At RARERUMCLUB, we strive to provide our customers with the highest quality aged spirits. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the circumstances under which refunds may be granted.
1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order. We will require photo evidence of the damage or defect. Once we have reviewed the evidence, we will determine if a refund is applicable. If approved, we will provide you with a full refund or a replacement product, depending on your preference.
2. Incorrect or Missing Items:
If you receive an incorrect item or if any items are missing from your order, please contact our customer service team within 48 hours of receiving your order. We will investigate the issue and take appropriate action to rectify the situation. This may include providing you with a refund for the missing item(s) or arranging for the correct item(s) to be sent to you.
3. Dissatisfaction with Product:
While we strive to ensure customer satisfaction, we understand that personal preferences may vary. If you are dissatisfied with a product for any reason, please contact our customer service team within 14 days of receiving your order. We will review your case and determine if a refund is appropriate. Please note that refunds for dissatisfaction are granted at our discretion and may be subject to a restocking fee.
4. Non-Refundable Items:
There are certain items that are non-refundable. These include gift cards, personalized or engraved items, and any products that have been opened or used.
5. Return Process:
If you are eligible for a refund, our customer service team will provide you with instructions on how to return the product. Please ensure that the item is securely packaged to prevent any damage during transit. Once we receive the returned item, we will process your refund within 7 business days.
6. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer service team at support@rarerumclub.com. We are here to assist you and ensure your satisfaction.
Please note that this refund policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates or modifications.